Compliments & Concerns
We are committed to building long-term relationships with our clients through clear communication, trust, and thoughtful service.
Your feedback plays an important role in helping us improve. Whether you would like to share a positive experience or raise a concern, we welcome hearing from you.
Compliments
If you have had a positive experience with Novaseed, we would love to hear about it.
Our goal is to make each interaction clear, supportive, and genuinely helpful. Your feedback helps us recognise what we are doing well and continue delivering a high standard of service.
You can contact us via email at:
Concerns
If something has not met your expectations, we encourage you to let us know.
We take concerns seriously and will always approach them with care, fairness, and a commitment to resolution. Providing as much detail as possible will help us understand the situation and respond efficiently.
You can contact us via email at:
complaints@novaseed.com.au
Updates on your complaint
If you have already lodged a complaint, you are welcome to contact us at any time for an update.
If available, please include your case reference number so we can assist you promptly.
Our process
We aim to acknowledge your complaint within 24 business hours.
We will work with you to resolve the matter as quickly as possible. If additional time is required, we will keep you informed of progress and expected timeframes.
Once our review is complete, we will provide you with a clear outcome and explanation.
Taking it further
We hope to resolve all concerns directly with you. However, if you are not satisfied with our response, you may refer your complaint to the
Australian Financial Complaints Authority (AFCA).
Online:www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: GPO Box 3, Melbourne VIC 3001
Please note that time limits may apply when lodging a complaint with AFCA. We recommend reviewing their website for further details.